Besöksadress

Hässleholmsvägen, Vanås
289 90 Knislinge

Telefon

+46 (0)44–660 71 (week days)

+46 (0)44–253 15 68 (week-ends)

E-mail

info@wanaskonst.se

Terms and Conditions

These purchase terms apply between Wanås Konst (company name: Stiftelsen Wanås Utställningar, organization number: 838201-7518) and you (hereinafter referred to as the customer) as a buyer of tickets and/or related goods. Stiftelsen Wanås Utställningar is responsible for sales and customer contact.

Customer obligations when ordering

As a customer, it is your duty to check that your shopping cart contains the correct items before completing your order. You must also provide accurate information to ensure the successful delivery of your order.

Personal information

The personal data you disclose is handled with respect and in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, GDPR).

What personal data do we collect and for what purpose?

When selling tickets, memberships, and gift cards, we collect the following personal data:

  • First and last name
  • Postal address
  • Phone number
  • Email address

Purpose:

  • To manage purchases and delivery of tickets, gift cards, and memberships
  • To send booking confirmations and communicate regarding your order
  • To process payments

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request the deletion of your data (“the right to be forgotten”)
  • Your personal data is stored for as long as necessary to fulfill the above purposes or as required by law.

Payments

Payments for tickets are made through a third-party payment service provider. Your card is charged at the time of purchase, and the funds are withdrawn immediately. Your use of the payment service and the personal data you provide in connection with your payment are governed by the payment service provider’s privacy policy and general terms and conditions. For payment-related inquiries, please contact the payment service provider first.

Prices

All listed prices include VAT. The currency is Swedish kronor.

Prices are subject to increases, VAT adjustments, printing errors, pricing errors, clearance sales, stock errors, etc. A ticket or item already sent to you will not be affected by any price changes occurring after the order date, such as sales, promotions, discount codes, or price adjustments.

Delivery and delivery time

Your ticket, gift card, or membership confirmation will be delivered to you either:

  • Digitally to the provided email address immediately upon purchase
  • Or to the postal address provided at the time of purchase for an additional postage fee. The postage fee and delivery time are determined by Postnord, the service provider for home delivery.

Right of withdrawal/purchases upon approval

Conditions vary depending on the item purchased.

– Tickets

A lost ticket cannot be redeemed. The provisions of the Distance Selling Act regarding cancellation rights do not apply to the purchase of event tickets. Consequently, you are bound by your purchase once payment has been made. When purchasing tickets, you may customize your experience by adding extra features (e.g., bus tickets, options, etc.) for certain events. Your selections and additions are part of your ticket purchase and are subject to the rules for ticket purchases.

– Cancelled event/refunds

You are responsible for checking whether an event has been canceled or rescheduled. If an event is canceled, you should contact Wanås Konst regarding any ticket refund inquiries. In some cases, Wanås Konst will refund tickets for the scheduled event. Any postage or other fees paid in connection with the ticket purchase will not be refunded after a canceled event.

If you believe your tickets should be refunded, you must notify Wanås Konst of your refund request within two (2) months of the event date/the date the event was scheduled to take place. If not, no refund will be issued.

– Membership

When purchasing a membership online, you have the right to a 14-day withdrawal period under the Distance Selling Act, Distansavtalslagen. The withdrawal period applies from the day after the contract has been concluded, provided that the services have not started being used.

– Gift Cards

When purchasing a gift card online, you have the right to a 14-day withdrawal period under the Distance Selling Act, Distansavtalslagen.

Extraordinary circumstances

If an event must be canceled due to extraordinary circumstances (storm, fire, war, pandemic, terrorism, floods, etc.), Wanås Konst reserves the right to retain half of the purchase price.

Customer support

If you need assistance, encounter problems, or have other inquiries, please contact us at info@wanaskonst.se

Force majeure

We consider ourselves exempt from fulfilling our obligations under these terms in the event of changes in legislation, government actions, labor market conflicts, fires, storms, floods, war, terrorism, hacking, major accidents, or similar events.

Purpose

To manage ticket and membership purchases.

Processing Activities

  • Sending booking confirmations.
  • Communication regarding sales.
  • Payment processing.
  • Categories of personal data
    • First and last name
    • Postal address
    • Phone number
    • Email address

Storage time

Until the service is completed.

2. Service bookings

Purpose

To manage bookings of services such as tours and visits.

Processing Activities

  • Receiving bookings, rescheduling, and cancellations.
  • Sending booking confirmations.
  • Communication regarding bookings.
  • Payment processing.
  • Categories of personal data
    • First and last name
    • Contact details (email and phone number, billing address)
    • Organization/personal identification number
    • Any notes you choose to provide.

Storage time

Until the service is completed.

3. Service Inquiries and Requests

Purpose

To handle service inquiries and requests.

Processing Activities

  • Communication and response to inquiries via phone, email, feedback forms, or digital channels, including social media.
  • Investigation of complaints or queries.
  • Categories of personal data
    • Name or username
    • Contact details (e.g., email and phone number)
    • Your correspondence

Storage time

Until the service request is completed.

4. Information to Specific Stakeholders (Patrons, Wanås Art Club, VIP Contacts)

Purpose

To provide information about our activities to specific stakeholders. Processing is necessary to deliver newsletters, press releases, and other mailings to those who have voluntarily subscribed. If the data is not provided or withdrawn, we can no longer send mailings to the recipient.

Processing Activities

  • Collecting personal data for those who want to subscribe to newsletters or receive other mailings.
  • Sending newsletters, press releases, event invitations, and publications to specific interest groups and lists via physical and digital mailings.
  • Categories of personal data
    • Name
    • Address
    • Email address
    • Phone number

Storage time

Until the recipient no longer wishes to receive the mailings.

5. Public Information

Purpose

To inform the public about our activities. Processing is necessary for Wanås Konst to operate.

Processing Activities

  • Information on current lecturers, exhibiting artists, course and conference organizers, and curators. Images and video recordings of artists, curators, exhibition staff, and, where applicable, the audience. These will be used on the museum’s official communication channels such as the website, mailings, and social media.
  • Categories of personal data
    • Name and professional title
    • Images
    • Audio and video recordings
    • Contact details (where applicable)

Storage time

Until the information is no longer relevant or needed.

6. Making Collections/Exhibitions Accessible

Purpose

To display, make accessible, and communicate our collections. Processing is necessary for Wanås Konst to operate.

Processing Activities

  • Collection and registration of personal data related to purchased, donated, and loaned artworks.
  • Registration of ownership history and provenance.
  • Categories of personal data
    • Name
    • Contact details (address, studio details, phone, email)
    • Year of birth
    • Country of birth and activity

Storage time

Until the information is no longer relevant or needed.

7. Art Loans and Donations Purpose

Purpose

To manage donations or the loaning in and out of artworks. Processing is necessary for receiving, borrowing, or lending artworks.

Processing Activities

  • Collecting information about institutions and individuals involved in loans or donations.
  • Correspondence with architects, designers, artists, institutions, donors, sellers, and lenders.
  • Collecting company and personal data for those handling transportation and management of the artworks.
  • Categories of personal data
    • Name
    • Contact details (email, address, phone number)

Storage time

For correspondence, as long as an agreement is valid and applicable.

8. Event Participation

Purpose

To organize and manage participation in events/press previews. Processing is necessary to conduct these events.

Processing Activities

  • Collecting and registering participants for events/press previews.
  • Managing event participants (attendance check-in).
  • Categories of personal data
    • Name
    • Email address

Storage time

Until the event is completed.

9. Staff Recruitment

Purpose

To recruit staff. Processing is necessary for Wanås Konst to fill vacancies and operate.

Processing Activities

  • Collecting personal data from job applications.Collection of personal data from job applications.
  • Communication regarding job interviews.
  • Categories of personal data
    • Name
    • Personal identification number
    • Contact details (address, postal address, email, phone number)

Storage time

Until the recruitment is completed, plus two months after the hiring decision.

Who is Responsible for the Collected Personal Data?

The data controller for the collection of personal data is Wanås Konst, org. no: 838201-7518, with address Box 67, 289 21 Knislinge.

From which sources do we obtain your personal data?

In addition to the data you provide to us or that we collect from you based on your purchases, we may also collect personal data during documentation of our activities and events. The collected data includes photographs, audio, and video recordings.

Who Do We Share Your Personal Data With?

Data processors

If necessary for providing our services, we share your personal data with companies that process data on our behalf, following our instructions.We also share personal data with companies that are independently responsible for their data processing, such as payment solution providers, newsletter services, and delivery companies.

  1. Marketing and information (newsletter and mailing services, media and web agencies, distribution)
  2. Transport (logistics and delivery companies)
  3. Booking and service (to manage various events, viewings and courses)
  4. Booking and payment of admission tickets (to manage advance tickets online)
  5. IT services (companies that handle the necessary operation, technical support and maintenance of IT solutions)

When your personal data is shared with data processors, it is only for purposes that are compatible with the purposes for which we have collected the information.

Companies that are independent data controllers

We also share your personal information with certain companies that are independent data controllers. The fact that the company is an independent data controller means that we do not control how the information provided to the company is processed.

  • Companies that offer payment solutions (card acquiring companies, banks and other payment service providers.
  • Companies that handle newsletters and email mailings.
  • Companies that offer delivery of the products.

Where do we process your personal data?

We always strive to process your personal data within the EU/EEA area and all of our own IT systems and the personal data processors we employ are located within the EU/EEA.

In cases where your data is used outside the EU, for example by one of our service providers, we always ensure that there are safeguards, such as data transfer agreements, in place so that the recipients process the data in the same secure manner as we do.

What rights do you have if we have your personal data?

Right of access (so-called register extract)

We are always transparent about how we handle your personal data, and you can request access to the data.

Right to Rectification

You can request that your personal data be corrected if it is inaccurate. Within the scope of the stated purpose, you have the right to supplement any incomplete personal data.

Right to Erasure

You can request the erasure of personal data we process about you if:

  • You wish to be removed from a register that requires consent.
  • The data is no longer necessary for the purposes for which it was collected or processed.
  • The personal data is processed unlawfully.
  • The personal data must be erased to comply with a legal obligation we are subject to.

We may have the right to refuse your request if there are legal obligations that prevent us from immediately deleting certain personal data. These obligations come from accounting and tax legislation, banking and anti-money-laundering laws, as well as consumer protection legislation.

It may also occur that processing is necessary for us to establish, exercise, or defend legal claims. If we are unable to comply with a deletion request, we will block the personal data from being used for any purposes other than the purpose that prevents its deletion.

Right to Restriction

You have the right to request that our processing of your personal data is restricted. If you dispute the accuracy of the personal data we process, you can request restricted processing for the period of time needed to verify whether the personal data is correct.

Right to Data Portability

If our right to process your personal data is based on your consent or the performance of a contract with you, you have the right to request that the data related to you and that you have provided to us be transferred to another data controller (so-called data portability). A condition for data portability is that the transfer is technically feasible and can be automated.

How is your personal data protected?

We use IT systems to protect the confidentiality, integrity, and availability of personal data. We have implemented specific security measures to protect your personal data from unauthorized or unlawful processing (such as unauthorized access, loss, destruction, or damage). Only those individuals who actually need to process your personal data in order for us to fulfill our stated purposes have access to it.